Shipping and Returns

Shipping and Returns

Shipping and Return Policy:

Shipping:

  1. Processing Time:

    • Orders are processed within 1-2 business days from the date of purchase.

  2. Shipping Time:

    • Standard shipping typically takes 1-2 weeks for delivery. Expedited shipping options are available for faster delivery.

  3. Tracking Information:

    • Customers will receive a tracking number via email once the order has been shipped, allowing them to track the shipment in real-time.

  4. Shipping Rates:

    • Shipping rates are calculated based on the delivery location and the selected shipping method. The rates will be displayed at checkout.

Returns:

  1. 30-Day Return Policy:

    • We offer a hassle-free 30-day return policy from the date of delivery.

  2. Eligibility:

    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  3. Initiating a Return:

    • Customers can initiate a return by contacting our customer support within the 30-day period. Please include the order number and reason for the return.

  4. Return Authorization:

    • Once the return is authorized, customers will receive instructions on how and where to send the item.

  5. Refund Process:

    • Refunds will be processed within 5 business days after receiving and inspecting the returned item.

  6. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

  7. Exchanges:

    • Exchanges are available for damaged or defective items. Customers must contact us within 30 days to arrange for an exchange.

  8. Non-Returnable Items:

    • Personalized or customized items are non-returnable unless there is a defect or error in the customization.

  9. Restocking Fee:

    • A restocking fee may apply for returns that are not due to an error on our part or a defective product.

Contact Information:

  • For any questions or concerns regarding shipping or returns, please contact our customer support at [customer-support@email.com] or [phone number].

Note:

  • The terms outlined in this policy are subject to change. Customers are encouraged to review the policy periodically for any updates.

By making a purchase on our website, you agree to comply with and be bound by the terms of this Shipping and Return Policy.

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